[接单]一单子的全过程（附Email内容）。希望对你们有用

我简称A 客户简称B。

B: I'm purchase manager of XXXXXX Co., Ltd. My boss was on Canton fair on October 2007. So I he your catalog. I'd like to discuss some models of kettles with you today by msn. I hope to talk with you there. It's very important for us. I hope to cooperate with you in near future.

He a nice day!

A: Thanks for your letter of inquiry. And glad talking with you through MSN.

Here in the attachment, pls find our quotation sheets. Regarding FK-0703, this item is exclusive selling in Russia by BORK, sorry we can not sell you this item. Pls kindly understand.

Best Regards!

B: I acquainted with your quotations. We need more information about 3 models of kettles: FK-0201, FK-0302, FK-0503.

We need:

1.Exact technical description of product (the power, weight, sizes and so on), description of all options and functions.

2.Basic circuits of devise the product, custom assembling, taking to pieces the product, substitution of replacement parts.

3.Quality picture of the product (correct light, one- color background, enough image resolution). Individual photo of secondary members and nozzles. Fragmentary photo of control board, buttons, switches and so on.

4.Sizes of gift boxes, cartons, stickers.

5.Application sheet. Direction by regulation and safety measures when the product is used.

P.S. If you will he quastions, pls contact with me by msn or 'll wait your soon reply.

A: ( send all Techincal Data by )??然后过了2个月没消息。

B：How are you? I hope you still remember me. I need to discuss with you model FK-0201. We want to order yo you this kettle. pls fill this file, I'm attaching it. And send me soon. I'll make contract.. It's very important for us. I'll wait your soon reply!

He a nice day!

A：填写了客户的表格，都是产品数据啊， 价格，交货期，包装规格等等， 公司样本上都有的。客户还要公司的银行资料。 Thanks. Pls find our bank details in the attachment. 一些数据 And the explosion view, circuit diagram in the appendex.

过了一个月后，客户发过来合同：

B: I'm atteching contract KI-17. Pls check all attently, and sign in russian and english part pls.

A: Pls kindly find the signed contract in the attachment.

B: Thanks a lot. 然后客户把他们的商标，丝印要求，彩盒，外箱唛头， 指定货代资料， 提单资料等，都发过来。

A： 由于对于客户的商标不熟悉，我们怕侵权，要求客户签立商标授权申请书（自己编吧，大家能看懂就行，主要是公司盖章和法人名字盖章），客人也回签了。Thanks for the authorization letter. It's so kind of you. ^_^

Here in the attachment, pls find our P/I for this order, and pls arrange the 20% deposit payment soon.

The previous canrton size was wrong, it should be 44x35x45.5cm. We revise the shipping mark. Pls kindly check and confirm the attached "revised shipping mark".

Do you he the Panton Color No. for "XXXX" logo? The blue color. Pls kindly confirm to me.

B: thx for your letter. I'm confirming the carton size. I'll ask our designer about Panton number for "SKIFF" logo, and tell you soon. We'll pay the deposit also soon, on next week. In Russua will be 3 days of holiday, since 9 till 11 of May. So I'll come back to job on 12 of May.

Any quastions, pls let me know.

A：以后就是确认产品的一些生产资料。 因为有些客户要求的我们不能到，改成我们工厂自己的。以下就只剩下付定金了。

Did you arrange the deposit payment? Our Account Dept will stop the order production, if we could not receive the deposit this week.

B：unfortunatly we he some problems with our bank. Exactly we he problems with our account. I don't know what was exactly happened, but I think we can't pay deposit on this week. I hope we will pay in the beggining of next week. I'm sorry for this bad news for you. I hope you can understand this situation.

A：O.K. I will explain to our account dept. But pls arrange the deposit ASAP.

B：然后客人把付款的银行水单的扫描件电子板发过来

A:??然后就始生产了。??生产快完成了，就安排验货，订舱。

A： 验货出了点问题，发邮件告诉客户。Sorry our workers printed different color from the water window and on/off switch. Pls kindly check with attached pictures.

Since the mass production is alre