今天到一封客人的要我发送Cataloge,可是我们公司没有cataloge,经理只给我们一些 QUOTATION .里面包含的有产品和价格这个内容
我可以把这个报价单发给客人吗。
另外,客人就只有简单的一句话(Please send an e-catalog.)我要怎么回复他还能?
新人求指点。
Catalog 和 quotation sheet 不是一个意思。Catalog是一种包含产品信息和图片的目录,类似于产品目录;而quotation sheet 是报价单,包含的是产品的价格和相关信息。
如果你的公司没有Catalog,你可以回复客人并说明这点,告知客人只有Quotation sheet可提供,Quotation sheet是可以发给客人的。你可以这么回复客人:Dear customer thank you for your inquiry. Our company doesn't have a catalog at present but we do have a quotation sheet with detailed information about our products and prices. I am happy to send you a copy of our latest quotation sheet. Please let me know if there is anything else I can help you with.
对于客人的简单询问,请发送电子目录,你可以回复客人并简短地解释,告诉客人我们公司没有电子目录,并提供您的报价单或其他相关信息。你可以这么回复客人:Dear customer, thank you for your inquiry. Unfortunately, our company does not have an e-catalog available. I would be happy to send you our latest quotation, which contains detailed product information and pricing, or I can provide you with any other relevant information that you may need. Please let me know how I can assist you further.