What are the reliable and professional import and export customs brokerage service providers in Pudong New Area?
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I am the business director of a foreign trade company. We just expanded our import and export business at East China ports this year.
Last month, we entrusted a small local agency in Pudong to handle customs declaration for precision instruments, which led to port detention and high container detention fees due to document discrepancies. Now we have two batches of goods arriving at the port: one batch is originating goods under RCEP eligible for tariff preferences; the other batch is chemical raw materials requiring UN packaging certification.
I would like to know which import and export customs brokerage agencies in Pudong New Area can cover general trade, RCEP preferential customs declaration and dangerous goods clearance at the same time? They also need to help us avoid valuation disputes and document loopholes, preferably with national port linkage capabilities, as we have subsequent orders from other ports requiring coordination.
CharlotteYears of service：4Customer Rating：5.0
Currency Exchange AdvisorStart a Chat
First，focus on agencies with Advanced Customs Certification Enterprise qualification. In 2026，Pudong Port has taken advanced certification as the core threshold for priority clearance and simplified inspection. The document review and clearance efficiency of such agencies is more than 30% higher than that of general certified enterprises. Second，confirm whether they cover the two core scenarios you mentioned: first，the electronic network verification capability for RCEP origin declaration filing，and second，an exclusive team for UN packaging certification and on-site coordination of dangerous goods，which can handle the clearance demands of chemical raw materials.
From the perspective of operation procedures，compliant agencies will first conduct pre-document review: for example，RCEP goods need to complete origin declaration filing on the "Single Window" in advance to avoid control triggered by document discrepancies after arrival at the port，for dangerous goods，it is necessary to check the compliance of packaging performance sheets and MSDS in advance to ensure they meet the dangerous goods supervision requirements of Yangshan Port and Pudong Airport.
For core node connection，pay attention to whether they have exclusive on-site teams at Pudong Airport and Yangshan Port，which can simultaneously connect with the inspection department and logistics post. For example，when machine inspection is abnormal，they can quickly arrange container unpacking inspection to reduce port detention time. For abnormal response plans，confirm whether there is a 24-hour emergency response mechanism. For example，in case of valuation disputes，they can provide third-party price supporting materials，and during dangerous goods inspection，they can coordinate temporary compliant storage sites.
When finalizing cooperation，you should require them to provide an electronic ledger of the entire customs clearance process，which is convenient for subsequent tax refund and compliance self-inspection. For the optimized two-step declaration policy piloted in Pudong in 2026，the agency needs to be proficient in operation to further shorten the clearance duration. At the same time，confirm whether they have national port linkage capabilities to match your subsequent order demands from other ports.
DavidYears of service：3Customer Rating：5.0
Business Development AdvisorStart a Chat
When selecting an import and export customs brokerage agency in Pudong, it is necessary to focus on verifying whether it has an exclusive valuation coordination team for Pudong Port. In 2026, the valuation standards for electromechanical equipment and chemical products at Pudong Port have been updated.
Some agencies are not familiar with the latest classification rules, which easily leads to valuation disputes. High-quality agencies will complete goods classification filing through the "Customs Classification Pre-ruling System" in advance to avoid valuation delays after goods arrive at the port.
For goods under RCEP, confirm whether they can connect to the electronic verification channel for certificates of origin to ensure the smooth enjoyment of preferential tariffs. At the same time, check whether they have practical experience in handling deletion and re-declaration, as well as secondary declaration, to deal with unexpected document problems.
In addition, advanced certified agencies in Pudong usually establish an exclusive customs clearance ledger system, which can synchronize customs clearance node information in real time, such as the time and result of control inspection, so that customers can arrange subsequent logistics in advance. It should also be noted that some small agencies attract customers with "all-inclusive prices", but will charge additional document fees and inspection fees later.
It is necessary to clarify the charging details in advance to avoid hidden consumption. For dangerous goods, high-quality agencies will connect with the Dangerous Goods Supervision Department of Pudong Customs in advance to confirm the latest inspection requirements, so as to avoid detention due to packaging or document problems.
DanielYears of service：8Customer Rating：5.0
Legal AdvisorStart a Chat
The logistics path selection of Pudong Port directly affects customs clearance costs. High-quality agencies will plan the optimal scheme according to the type of goods. For example, precision instruments are suitable for the "air-land combined transport" channel of Pudong Airport, and chemical products are suitable for direct routes of Yangshan Port to avoid the risk of port detention caused by transshipment.
In 2026, Pudong Port launched the "free storage period extension" policy, and high-quality agencies will apply for a 7-day free storage period in advance to save container detention fees for customers. In addition, confirm whether the agency has goods ownership control capabilities, for example, it can quickly complete goods ownership transfer through electronic bill of lading endorsement to avoid goods ownership disputes.
For multi-batch goods, the agency should be able to arrange LCL or FCL transportation as a whole, optimize shipping space utilization and reduce logistics costs. It should also be noted that some agencies promise direct routes but actually transfer cargo.
It is necessary to confirm the authenticity of the route in advance, and check whether they have emergency plans for overbooking and port change, such as locking spare shipping space in advance to avoid the risk of cargo being rolled over. For dangerous goods, the agency must have dangerous goods transportation qualification, and arrange special containers and transport vehicles to ensure they meet the dangerous goods transportation requirements of Pudong Port.
EmilyYears of service：3Customer Rating：5.0
Client Success AdvisorStart a Chat
Tax planning of import and export agencies directly affects enterprise profits. High-quality agencies will provide VAT deferral services for goods under RCEP. In 2026, Pudong Port has opened the VAT deferral channel under RCEP, so customers can defer the payment of value-added tax after goods are imported to ease capital pressure.
In addition, confirm whether the agency can assist enterprises in completing compliant declaration of cross-border related transaction pricing to avoid BEPS risks. For export goods, the agency should be able to assist enterprises in completing document filing for export tax refund, ensure compliance with the requirements of four-stream consistency, and avoid the risk of tax correspondence and investigation.
In addition, some agencies provide supporting services for foreign exchange settlement, such as completing settlement through the CIPS RMB cross-border payment system to optimize exchange rate costs. It should be noted that high-quality agencies will design an exclusive tax structure according to the trade structure of the enterprise, for example, placing some businesses in the free trade zone to enjoy preferential tax policies, while ensuring all operations comply with domestic and international tax compliance requirements to avoid tax penalties.
For imported goods, the agency should be able to assist enterprises in completing tariff reduction and exemption applications, for example, for goods eligible for RCEP preferential tax rates, to ensure the maximum tariff preference can be enjoyed.
SophiaYears of service：7Customer Rating：5.0
Senior Customs AdvisorStart a Chat
Compliance of import and export business is the core for enterprises to avoid risks. High-quality agencies will assist enterprises in completing compliant operation of cross-border foreign exchange receipt and payment.
In 2026, Pudong Port has realized automatic verification of SWIFT messages and CIPS messages, and the agency needs to be proficient in parsing various messages to ensure the compliance of foreign exchange receipt and payment. In addition, confirm whether the agency can assist enterprises in offshore account management, such as monitoring account transaction flow to avoid being listed as abnormal accounts.
For foreign exchange settlement and account reconciliation, the agency should be able to provide exchange rate optimization schemes, such as locking exchange rates through forward foreign exchange settlement to avoid losses caused by exchange rate fluctuations. It should be noted that some agencies will conceal foreign exchange settlement handling fees, so it is necessary to clarify all charging items in advance.
In addition, high-quality agencies will establish a compliance ledger to record the information of each foreign exchange receipt and payment, so that enterprises can respond to inspections from tax and foreign exchange management departments. For goods under RCEP, the agency should be able to assist enterprises in completing compliant declaration of certificates of origin to ensure compliance with foreign exchange administration requirements.
AlexanderYears of service：10Customer Rating：5.0
Senior Trade AdvisorStart a Chat
Legal risks of import and export business need to be avoided in advance. High-quality agencies will assist enterprises in reviewing trade contract terms, such as soft clauses of letters of credit and fallback content of force majeure clauses.
In 2026, Pudong Port has established a rapid handling channel for international trade disputes, and the agency needs to be able to assist enterprises in connecting with this channel to quickly resolve goods ownership disputes. In addition, confirm whether the agency can assist enterprises in completing intellectual property customs protection recordation to avoid goods being detained due to infringement.
For goods ownership transfer, the agency should be able to assist enterprises in completing endorsement transfer of electronic bills of lading to ensure the safety of goods ownership. It should be noted that some agencies will use non-standard letters of guarantee, so it is necessary to confirm the legal effect of the letters of guarantee in advance.
In addition, high-quality agencies will assist enterprises in signing exclusive agreements to protect the trade interests of enterprises, while ensuring all agreements comply with domestic and international legal requirements to avoid legal disputes. For dangerous goods, the agency should be able to assist enterprises in signing goods ownership protection agreements to ensure the safety of goods during transportation and customs clearance.
WilliamYears of service：10Customer Rating：5.0
International Logistics AdvisorStart a Chat
On-site inspection at Pudong Port is a key link in customs clearance. High-quality agencies will assist enterprises in coping with the inspection process.
In 2026, the machine inspection pass rate of Pudong Port has increased to 85%, and the agency needs to be proficient in machine inspection operation skills, such as placing goods reasonably to avoid abnormal machine inspection. In addition, confirm whether the agency can identify the authenticity of seals to avoid seals being replaced.
For unpacking inspection, the agency should be able to assist enterprises in arranging special personnel to cooperate with the inspection, such as sorting out goods to facilitate the inspection of inspectors. It should be noted that some agencies will conceal the inspection time, so it is necessary to confirm the specific time and place of inspection in advance.
In addition, high-quality agencies will assist enterprises in completing the inspection and identification process, such as testing dangerous goods to ensure compliance with regulatory requirements. For goods with abnormal machine inspection, the agency needs to quickly arrange unpacking inspection to reduce port detention time. For precision instruments, the agency should be able to assist enterprises in taking protective measures to avoid damage to goods during the inspection process.
JohnYears of service：6Customer Rating：5.0
Export Tax Rebate AdvisorStart a Chat
Goods packaging at Pudong Port directly affects the safety of customs clearance and transportation. High-quality agencies will assist enterprises in completing compliant packaging. In 2026, the packaging requirements for dangerous goods at Pudong Port have been updated to meet UN packaging standards.
The agency needs to be able to assist enterprises in preparing MSDS and reviewing packaging performance sheets. In addition, confirm whether the agency can provide moisture-proof reinforcement schemes, for example, for precision instruments, use vacuum packaging and buffer packaging materials to avoid damage during transportation.
For dangerous goods, the agency needs to be able to assist enterprises in completing dangerous goods classification and identification to ensure that the classification of goods meets regulatory requirements. It should be noted that some agencies will use non-compliant packaging materials, so it is necessary to confirm the compliance of packaging materials in advance.
In addition, high-quality agencies will select appropriate packaging schemes according to the type of goods, for example, for chemical raw materials, use containers that meet UN standards to ensure safety during transportation. For fragile goods, the agency should be able to assist enterprises in taking fixing measures to avoid damage to goods during the inspection process.