Does Haicang Provide Import Agency Services? What Core Processes Does It Cover?
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I am the head of a small and medium-sized enterprise engaged in precision instrument imports. Recently, I am looking for an agency to handle our import business from Germany to Shanghai. I heard Haicang has a good logistics network, but I'm not sure if they actually provide import agency services or only offer warehousing.
A previous agency we worked with failed to strictly review customs declaration documents, resulting in our goods being seized by customs, and we spent over RMB 30,000 on port detention fees. Now I'm extremely cautious about potential pitfalls.
I want to know which links Haicang's import agency services cover, whether they can assist with document review and risk control, and if their costs are transparent. I hope to find a reliable agency to avoid customs seizure or additional fees again.
SophiaYears of service：7Customer Rating：5.0
Senior Customs AdvisorStart a Chat
Haicang provides comprehensive import agency services covering the entire process from overseas booking to domestic customs clearance，warehousing and distribution. First，pre-document review is critical: clients need to provide basic documents such as contracts，invoices，packing lists，and certificates of origin. Haicang will verify the consistency and authenticity of the documents，with a particular focus on the accuracy of HS codes – this is the core of avoiding customs valuation disputes.
In terms of core node coordination，Haicang will synchronize overseas logistics (such as booking and trucking at German ports) with domestic customs clearance processes to ensure pre-declaration is completed 3 days before the goods arrive at the port，reducing the risk of port detention. In case of customs inspection，on-site personnel will be arranged to cooperate immediately，providing accurate descriptions of the goods to shorten inspection time.
For contingency plans，Haicang will prepare alternative solutions in advance for document shortages or HS code disputes: for example，if the certificate of origin is lost，it will coordinate with overseas parties to reissue it and apply for temporary customs guarantee release，if the HS code is questioned，it will provide authoritative industry classification basis for appeal.
In the final compliance implementation stage，Haicang will ensure all operations comply with the latest 2026 Customs Clearance Integration Policy. Especially for high-value goods such as precision instruments，it will assist with duty reduction and exemption (if eligible under the encouraged industry catalog)，and complete compliance procedures for foreign exchange settlement and VAT deduction simultaneously，so enterprises do not need to worry about subsequent tax risks.
SarahYears of service：3Customer Rating：5.0
Foreign Exchange AdvisorStart a Chat
From the customs declaration perspective, Haicang's import agency service has obvious advantages in the valuation review link. In 2026, customs will focus more on the authenticity of transactions when valuing imported goods. Haicang will require clients to provide complete trade background materials, including payment vouchers for procurement contracts and correspondence with suppliers, to form a logical closed loop.
If customs pushes back the declaration, Haicang will submit supplementary explanations within 24 hours to avoid delays caused by declaration deletion and re-submission. For commodities such as precision instruments, Haicang will conduct pre-classification of HS codes in advance to ensure consistency with the customs database, reducing the probability of inspection.
DavidYears of service：3Customer Rating：5.0
Business Development AdvisorStart a Chat
Haicang has rich experience in optimizing international logistics routes. Taking the route from Germany to Shanghai as an example, Haicang will choose direct or transit solutions based on the delivery date: if the delivery date is tight, it will prioritize fast direct ships from Hamburg Port to Shanghai, with a voyage of approximately 25 days; if cost-sensitive, it can choose transit via Rotterdam, which adds 5 days to the voyage but reduces freight by 15%.
In addition, Haicang will confirm the free detention period (usually 7 days) with the shipping company in advance, and apply for an extension promptly if exceeded to avoid container detention fees. For high-value goods, Haicang adopts a full-process cargo tracking system to ensure cargo safety.
OliviaYears of service：5Customer Rating：5.0
Senior Customs AdvisorStart a Chat
Haicang's import agency service includes VAT deferral operations. The VAT deferral policy has been fully implemented at Shanghai Port in 2026.
Haicang will assist eligible enterprises in applying for deferral, meaning they do not need to pay VAT upon import and can declare and deduct it after the goods are sold, effectively alleviating the cash flow pressure of enterprises. In addition, for cross-border related-party transactions, Haicang will assist enterprises in analyzing pricing rationality to avoid risks related to BEPS and ensure tax compliance.
RobertYears of service：6Customer Rating：5.0
Warehouse Management AdvisorStart a Chat
In terms of cross-border payment and settlement, Haicang will guide enterprises to use the CIPS system for RMB cross-border payments to reduce exchange rate fluctuation risks. In 2026, the State Administration of Foreign Exchange will conduct stricter authenticity reviews on import payments.
Haicang will assist enterprises in preparing complete payment materials, including customs declaration forms, contracts, invoices, etc., to ensure smooth settlement and account reconciliation. For offshore account management, Haicang will provide compliance suggestions to avoid account freezing.
AlexanderYears of service：10Customer Rating：5.0
Senior Trade AdvisorStart a Chat
Haicang provides professional support in international trade contracts. For example, identification of soft clauses in letters of credit: if clients use letters of credit for payment, Haicang will review clauses in the letter of credit, such as 'inspection certificates for goods must be issued by institutions designated by the issuing bank', and advise clients to modify such soft clauses to avoid collection risks.
In addition, Haicang will assist in filing for customs protection of intellectual property rights to prevent goods from being seized due to infringement.
WilliamYears of service：10Customer Rating：5.0
International Logistics AdvisorStart a Chat
If goods are subject to customs inspection, Haicang's on-site team will respond quickly. First, it will verify the authenticity of the seal to ensure the goods have not been tampered with; second, it will assist in unpacking and inspecting according to the requirements of the inspection notice, providing detailed descriptions of the goods and MSDS (if they are dangerous goods).
For goods with abnormal machine inspection results, Haicang will prepare inspection and identification materials in advance to shorten the testing time and reduce port detention costs.
CharlotteYears of service：4Customer Rating：5.0
Currency Exchange AdvisorStart a Chat
Haicang's import agency service can link with enterprises' inventory management. For example, enterprises can directly store imported goods in Haicang's bonded warehouse and pick up goods as needed, reducing inventory pressure.
In addition, Haicang will assist enterprises in analyzing the conversion of CIF/FOB trade terms, selecting the optimal terms based on the enterprise's logistics capabilities and cost budget. For enterprises with long-term import needs, Haicang will provide a cost actuarial model to optimize the import cost structure.