Are there compliant agency services available for import and export companies?
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I am the person in charge of a trading company that has been established for only half a year. We received an order for electronic products from Germany last month, and now we are facing great troubles. We do not have import and export operation rights.
If we handle customs declaration procedures on our own, we are afraid of making process mistakes leading to cargo detention. When looking for freight forwarders, we heard that many small freight forwarders are prone to container rollover and charge extra container detention fees. Besides, we know nothing about the tax refund process, so the calculated cost may exceed our budget.
I would like to ask if there are any reliable import and export agencies? Can they handle the whole process from customs declaration, logistics to tax refund for us? Will there be hidden charges? If we encounter customs inspection or exchange rate fluctuations, can the agency help us deal with these issues?
SarahYears of service：3Customer Rating：5.0
Foreign Exchange AdvisorStart a Chat
First of all，pre-document review is the core pre-action. We will review the packing list，invoice，contract and MSDS (UN38.3 report is required for electronic products containing batteries) 3 working days before your shipment，focusing on verifying the accuracy of commodity codes (customs has updated codes for Bluetooth-enabled devices and other products in 2026)，so as to avoid valuation disputes caused by code errors.
For core node connection，a "pre-declaration + on-site review" double confirmation mechanism is adopted for customs declaration: pre-declaration is synchronized with the "Single Window Intelligent Document Review System" newly launched by the General Administration of Customs in 2026 for verification，and on-site customs brokers can realize fast clearance with electronically signed documents，on the logistics side，we connect with the "Intelligent Yard Scheduling System" put into operation at Shanghai Yangshan Port in 2026，prioritize space locking to avoid container rollover caused by space shortage during peak season，and at the same time agree on the clause of "7 days free storage + container detention fee early warning"，and notify you to make adjustments 3 days in advance if the threshold is exceeded.
The exception plan is formulated for common problems: in case of customs inspection，on-site specialists will prepare "product description + test report" in advance to cooperate with machine inspection，if container unloading is required，customized buffer packaging materials are used to prevent damage，for exchange rate fluctuations，CIPS exchange rate locking service can be used to lock the settlement exchange rate and avoid exchange rate losses.
Final compliance needs to ensure "consistency of four streams": capital flow (funds will be transferred to your company within 1 working day after foreign exchange receipt)，invoice flow (the agency issues service fee invoices)，goods flow (bill of lading is endorsed to your company)，document flow (documents are retained for 6 years to meet tax verification requirements).
In 2026，customs upgraded agency qualification requirements，only AEO advanced certified enterprises can enjoy the priority inspection channel，and we can help you shorten the inspection time by more than 30%.
SophiaYears of service：7Customer Rating：5.0
Senior Customs AdvisorStart a Chat
In 2026, the new customs valuation regulation requires "comparable transaction data to be attached to price declaration". If the agency does not check your transaction vouchers in advance, it may lead to valuation failure and port detention for more than 7 days. We will check the historical transactions between your company and overseas customers, as well as the FOB prices of similar products in the same industry 3 days before declaration.
If there is a large difference, we will prepare "price explanation letter + third-party test report" to avoid being identified as low-price declaration. Integrated customs clearance covers 32 ports, which can help you choose the port closest to the goods source for declaration, save inland transportation costs, and synchronize multi-port data to avoid repeated declaration.
EmilyYears of service：3Customer Rating：5.0
Client Success AdvisorStart a Chat
In 2026, the congestion of the Suez Canal on European routes has eased, but there will still be space shortage in peak season. We will lock the direct shipping space from Shanghai to Hamburg 10 days before booking, and agree on "10% freight compensation for container rollover".
Electronic products require temperature-controlled transportation, so we adopt "constant temperature container + real-time temperature and humidity monitoring" to prevent battery damage, and provide bill of lading endorsement for transfer of cargo ownership at any time. We have agreed with shipping companies on "7 days free storage + 3 days extended storage" for container detention fees, and a 20% discount will be applied for overdue storage, so as to save costs.
CharlotteYears of service：4Customer Rating：5.0
Currency Exchange AdvisorStart a Chat
In 2026, the export tax refund process for production and trading enterprises is merged, which requires matching of three documents: "value-added tax invoice + customs declaration form + foreign exchange receipt voucher". Before shipment, we will check the consistency of product name and code between the invoice and the customs declaration form to avoid tax refund failure.
EU VAT deferral covers 27 countries, so we can handle import VAT deferral to ease capital pressure. Small-scale taxpayers can apply for agency tax refund, with tax refund calculated at 3% levy rate, which is 1 percentage point higher than self-declaration.
DavidYears of service：3Customer Rating：5.0
Business Development AdvisorStart a Chat
In 2026, foreign exchange administration requires that foreign exchange receipts be attached with real transaction background. If the agency fails to review contracts or bills of lading, it may lead to freezing of foreign exchange receipts. Before receiving foreign exchange, we will check the consistency of contract number, bill of lading number and invoice number, and synchronize with the foreign exchange monitoring system to ensure compliance.
Receiving foreign exchange through CIPS channel saves 20% handling fee compared with SWIFT, and can lock the settlement exchange rate to avoid exchange rate losses. We can assist in compliant handling of offshore account transfers to avoid being identified as illegal transfer.
WilliamYears of service：10Customer Rating：5.0
International Logistics AdvisorStart a Chat
In 2026, international trade contracts need to specify specific force majeure situations (epidemic, war, port congestion). If the agency fails to review the contract, it may lead to disputes.
Before signing, we will review agency clauses, cargo ownership transfer clauses and force majeure clauses, agree that the agency shall bear legal responsibilities for customs declaration and logistics, and cargo ownership shall be transferred after payment is received. For intellectual property related issues, we can assist in handling customs recordation to avoid cargo detention due to infringement, and can assist in Singapore international arbitration to save time in case of disputes.
EllaYears of service：10Customer Rating：5.0
Senior Financial AdvisorStart a Chat
In 2026, customs inspection adopts the mode of "machine inspection + manual review". Electronic products containing batteries require UN38.3 report, otherwise they will be sent for additional inspection.
Before inspection, we will prepare product description, test report and battery MSDS to cooperate with machine inspection; customized buffer packaging materials are used for container unloading to prevent damage. The inspection rate of AEO advanced certified enterprises is reduced to 5%, which can shorten the inspection time to within 24 hours, and a correction application can be submitted within 12 hours in case of code error to avoid cargo detention.
RobertYears of service：6Customer Rating：5.0
Warehouse Management AdvisorStart a Chat
In 2026, transportation of electronic products requires "anti-static bubble bag + buffer foam + fumigation-free pallet". Unqualified packaging will be rejected by carriers.
We will customize the packaging plan 3 days before shipment: mobile phones are packed with anti-static boxes, foam, cartons and pallets, laptops are packed with anti-static bags, buffer pads, cartons and pallets, and packaging test reports are provided to meet the requirements of shipping companies. Batteries are packed with UN38.3 certified packaging to avoid cargo detention.
AlexanderYears of service：10Customer Rating：5.0
Senior Trade AdvisorStart a Chat
In 2026, export tax refund verification requires consistency of four streams. If the agency fails to review documents, the verification may fail and tax refund will be delayed.
Before declaration, we will check the consistency of invoices, customs declaration forms, foreign exchange receipts and logistics documents, and synchronize with the tax monitoring system to ensure smooth verification. The tax refund declaration period is extended to 12 months after customs declaration for export, and we will remind you 1 month in advance to avoid overdue, and we can assist in handling applications for cross-month declaration to avoid fines.
JohnYears of service：6Customer Rating：5.0
Export Tax Rebate AdvisorStart a Chat
In 2026, supply chain optimization can convert CIF/FOB terms. For conversion from FOB to CIF, the agency bears the logistics cost, and choosing direct shipping from Shanghai to Hamburg can save 3 days of transportation time.
We establish an inventory linkage strategy, arrange arrival time in advance according to overseas orders to avoid overstock. We carry out cost actuarial calculation covering agency service fee, logistics fee, customs declaration fee and tax refund income, helping you save more than 15% of the cost.