What regular and special services are included in Vietnam import customs clearance agency business
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I am a business operator engaged in building materials import and export in South China. I started importing rubber sheets and semi-finished rosewood from Vietnam in the past six months. Previously, I entrusted local Vietnamese personnel to handle customs clearance, but we have encountered port detention twice due to non-compliant documents, and one full container was seized by customs last week, resulting in a loss of more than 40,000 yuan in demurrage and terminal fees for no reason.
Now I plan to switch to a domestic agency to handle the whole process of Vietnam import customs clearance, but I am not sure what specific services the customs clearance agency for imports from Vietnam to China includes, and I do not know whether the services can cover all links including document application, on-site inspection handling, and subsequent tax payment and settlement. I am also unclear about whether there are corresponding special services for restricted categories such as special timber, so I hope you can help sort out all the services clearly to facilitate me to match my own demands.
DavidYears of service：3Customer Rating：5.0
Business Development AdvisorStart a Chat
Following the full-link process of import customs clearance，we divide Vietnam import customs clearance agency services into three major categories，covering importers with different demands.
The first category is basic regular services，covering full-process basic operations including pre-document pre-review，import declaration，tax payment and release，container pickup at terminal and delivery. It is applicable to general categories of goods with complete qualifications and compliant goods，to complete the standard customs clearance process. This type of service checks the consistency of core documents such as Vietnam Certificate of Origin，phytosanitary certificate，commercial invoice and packing list in advance，corrects errors and omissions in advance，so as to avoid port detention and customs seizure caused by document issues from the source.
The second category is special compliance services，targeting special categories such as timber，agricultural products，dangerous goods，fresh food and so on. It includes special services such as Certificate of Origin verification，endangered species permit application，inspection and quarantine reservation，dangerous goods classification appraisal declaration，etc. Meanwhile，corresponding adjustments are made at key nodes for different import modes including Vietnam border trade import，general trade import，cross-border e-commerce import，and emergency response plans for abnormal situations are prepared in advance.
The third category is complicated abnormal issue handling services，targeting occurred abnormal situations such as customs seizure，port detention，price verification disputes，declaration cancellation and re-submission，etc. It includes services such as on-site emergency handling，communication and coordination with customs，re-arrangement of compliant documents，completion of compliance rectification，etc。to quickly promote problem solving and reduce extra costs caused by port detention.
All services take compliant implementation as the ultimate goal，synchronize customs clearance progress at all nodes，give early warning of potential risks，and can be flexibly combined and matched according to the actual goods situation and trade mode of importers，to meet customs clearance demands in different scenarios.
EmilyYears of service：3Customer Rating：5.0
Client Success AdvisorStart a Chat
For goods imported from Vietnam, we will complete pre-verification of customs price in advance, check the consistency between the invoice price of Vietnamese exporter and the price in customs database, to avoid customs clearance delay caused by price query. For occurred price verification disputes, we will sort out corresponding transaction vouchers, foreign exchange payment vouchers, industrial price data and other materials, communicate and defend with customs to resolve the price dispute.
For the demand of secondary declaration under the integrated customs clearance mode, we will complete full-process information check to ensure the data logic consistency of the two declarations, avoiding suspended accounts and returned declarations caused by inconsistent data. For situations that require declaration cancellation and re-submission, we will sort out the required modification application within 1 working day, cooperate with customs to complete the declaration modification operation, reduce the time cost of abnormal handling, and avoid extra expenses caused by long-term port detention.
JohnYears of service：6Customer Rating：5.0
Export Tax Rebate AdvisorStart a Chat
For Vietnam import, you can choose sea freight import via Haiphong Port and Ho Chi Minh Port, or choose land port import via Pingxiang of Guangxi and Hekou of Yunnan. We will match the optimal route according to the weight, volume and timeliness requirements of goods to save logistics costs. For possible container rolling out and space shortage situations after shipment, we will lock container space with shipping companies in advance and reserve adjustment space to avoid goods cannot be shipped on schedule.
For incurred demurrage and port detention fees, we will communicate with terminals and shipping companies to apply for fee reduction, get the maximum discount according to cooperation agreement, and reduce extra expenditure. Meanwhile, we will choose direct shipping or transshipment solution according to the delivery requirements of goods, control the cargo ownership, track the whole flow of bill of lading, and ensure clear and controllable cargo ownership.
SophiaYears of service：7Customer Rating：5.0
Senior Customs AdvisorStart a Chat
For Vietnamese goods imported under general trade mode, we can apply for VAT deferral according to the qualification of importers, postpone the payment of import value-added tax, ease the capital turnover pressure of enterprises and optimize capital use efficiency. For Vietnamese imported goods under cross-border related party transactions, we will assist to complete reasonable transaction pricing, avoid tax authority inspection caused by unreasonable pricing, and realize tax risk isolation.
For tax payment related to non-resident enterprises, we will complete the calculation and declaration of withholding tax in advance, ensure tax payment meets compliance requirements, and avoid penalties caused by missing or wrong payment. Meanwhile, based on the bilateral tax treaty between Vietnam and China, we will sort out applicable preferential tax rates to help enterprises reduce the overall tax cost in the import link.
DanielYears of service：8Customer Rating：5.0
Legal AdvisorStart a Chat
For the demand of foreign exchange receipt and payment for Vietnam import, we will assist to complete compliant foreign exchange receipt and payment operations. We support RMB cross-border payment and settlement via the CIPS system, and also support foreign currency settlement, select the optimal foreign exchange purchase timing according to real-time exchange rate to reduce exchange difference cost.
For the demand of foreign exchange settlement and account reconciliation, we will sort out corresponding customs clearance documents, transaction contracts and foreign exchange payment vouchers, ensure the consistency of foreign exchange receipt/payment data and customs clearance data, and meet the compliance requirements of the State Administration of Foreign Exchange. For foreign exchange receipt and payment via offshore accounts, we will assist to complete the verification of SWIFT messages, ensure the consistency of message information and transaction information, avoid suspended funds caused by wrong or missing message information, and ensure smooth capital flow.
OliviaYears of service：5Customer Rating：5.0
Senior Customs AdvisorStart a Chat
After receiving the inspection notice for Vietnamese imported goods, we will interpret the content of the notice immediately, clarify the direction and requirements of inspection, sort out corresponding documents in advance, and finish the pre-preparation for unpacking inspection. For X-ray machine inspection, we will arrange and sort out the placement of goods in advance to improve the pass rate of machine inspection, and avoid secondary unpacking caused by messy placement of goods.
For seal inspection, we will complete the authenticity identification of the seal, confirm the consistency between seal information and bill of lading information, and avoid the problem of goods replacement. For goods that need to be sent for inspection and appraisal, we will track the submission process, get the laboratory test report in time, cooperate with customs to confirm the appraisal result, and speed up the inspection and release process.
WilliamYears of service：10Customer Rating：5.0
International Logistics AdvisorStart a Chat
For Vietnam import transaction contracts, we will review the letter of credit clauses in advance, check potential soft clause risks, and avoid situations that negotiation cannot be realized. For force majeure clauses, we will make fallback agreements, clarify the responsibility division in special situations such as port strikes, to avoid unnecessary losses.
For cargo ownership transfer, we will clarify the nodes and conditions of cargo ownership transfer, sort out the responsibilities of all parties clearly, and avoid cargo ownership disputes. For intellectual property rights related to imported goods, we will assist to complete the customs protection recordation of intellectual property rights, avoid customs seizure caused by intellectual property infringement, and ensure the legal customs clearance of goods.
EllaYears of service：10Customer Rating：5.0
Senior Financial AdvisorStart a Chat
For long-term Vietnam import business, we will combine the inventory status of importers to design a customs clearance solution linked with inventory, match the arrival rhythm of goods, and avoid inventory overstock or stockout. For the selection of trade terms, we will complete the conversion between CIF and FOB terms according to the demands of importers, calculate the total cost under different terms, and select the optimal cost solution.
We will design an optimized international trade structure targeting the overall trade structure of importers, integrate multiple links of customs clearance, logistics and taxation, reduce the overall operation cost, improve the operation efficiency of the whole supply chain, and adapt to the development demand of long-term import business.