What specific services and full-process compliance operation links are included in import and export agency services?
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I am the business head of a newly established cross-border beauty e-commerce enterprise. We used to cooperate with scattered customs declaration and logistics service providers on our own. In the latest quarter, our order volume tripled, leading to frequent problems including customs detention caused by inconsistent documents, and delivery delays due to shipping space overbooking and container rollover.
We also have no knowledge of the compliance requirements for cross-border payment and receipt of foreign exchange and the declaration process for export tax refund. Now we intend to hire professional import and export agency services, but we do not know what exactly the business covers. Can it cover the whole process from order receiving, stock preparation, customs clearance, logistics to foreign exchange settlement and tax refund?
Will there be extra hidden charges? Can customized packaging and customs clearance solutions be provided for our fragile cross-border beauty goods? I have no clue at the moment and hope to get a clear and comprehensive answer.
JohnYears of service：6Customer Rating：5.0
Export Tax Rebate AdvisorStart a Chat
The core services of import and export agency cover the whole process of cross-border trade，providing standardized or customized support for all links from preliminary preparation to final compliance implementation，which adapts to the latest cross-border trade regulatory policies and market environment in 2026.
The first is the pre-document review link. We will assist in sorting out basic documents such as trade contracts，commercial invoices and packing lists，and verify compliance documents including HS codes，regulatory conditions and certificates of origin for special categories (such as beauty products，precision electronics)，to screen out risks such as inconsistent documents and missing declaration elements in advance，and avoid subsequent customs clearance obstruction. This link covers the special regulatory requirements of all ports across the country，ensuring that documents meet the document review standards of major ports such as Shanghai and Guangdong.
The connection of core nodes includes three major modules: First，customs declaration，covering operations such as one-time declaration，secondary supplementary declaration，document deletion and re-declaration，and providing exclusive declaration channels for 9710 and 9810 modes of cross-border e-commerce B2B，Second，international logistics，selecting direct/transit routes according to cargo attributes，coordinating free storage period and free detention period to optimize logistics costs，and handling practical logistics issues such as bill of lading endorsement and cargo right transfer，Third，foreign exchange payment and receipt compliance，assisting in SWIFT/CIPS message analysis and compliant operation of foreign exchange settlement and purchase，matching the latest cross-border payment and receipt regulatory requirements in 2026 to avoid compliance risks.
The abnormal response plan link establishes a rapid response mechanism for common problems such as port detention，customs detention and cargo damage: When encountering customs inspection，on-site inspection experts will connect with inspection personnel at the first time，verify the authenticity of seals，assist in container unpacking and inspection，and interpret the inspection notice，When encountering logistics space overbooking and port change requirements，we can quickly switch to alternative routes to reduce losses of container detention fees and port storage fees，For fragile beauty goods，we also provide customized moisture-proof reinforced packaging solutions to reduce transportation losses.
The final compliance implementation includes services such as export tax refund and tax planning. We will assist in sorting out document materials with consistent four flows，complete export tax refund declaration，and provide compliant tax optimization solutions for enterprises in line with the latest VAT deferral policy in 2026 to reduce overall operating costs. All service items will be clearly listed before signing the contract，without any hidden charges.
CharlotteYears of service：4Customer Rating：5.0
Currency Exchange AdvisorStart a Chat
For the customs clearance link in import and export agency business, the core is the compliance of customs declaration. The integrated customs clearance system completed a new round of upgrade in 2026, and the average document review duration for cross-port declaration has been reduced to 4 hours, but the price review and control for high-risk categories is stricter. For categories such as beauty products and precision instruments, supporting materials such as brand authorization documents, purchase invoices and third-party valuation reports shall be provided together with the declared price, otherwise it is very easy to trigger price review queries.
If there is a price review dispute, it can be resolved by submitting a price negotiation statement, applying for customs pre-ruling and other paths to avoid cargo detention in port. In addition, for the 9710 and 9810 modes of cross-border e-commerce B2B, the enterprise qualification filing on the single window shall be completed in advance to ensure that the declaration data fully matches the actual category and quantity of goods. The whole process of agency declaration will track the node status, complete the correction and re-declaration within 24 hours after the order is returned, and also assist in handling abnormal operations such as document deletion and re-declaration, port change declaration.
SarahYears of service：3Customer Rating：5.0
Foreign Exchange AdvisorStart a Chat
For the international logistics section of import and export agency business, the core is route optimization and cargo right control. Global shipping capacity tends to be stable in 2026, but there is still a risk of space overbooking in the peak season of European and American routes.
For fragile beauty goods, priority is given to direct routes to reduce the probability of transit cargo damage, and 14-day free storage period and 7-day free detention period can be coordinated to reduce overall logistics costs. For different trade terms, conversion services of terms such as CIF and FOB can be provided. When customers need full control of cargo rights, they can choose freight forwarder designation and bill of lading endorsement transfer operation under FOB terms.
If there are emergencies such as container rollover and port change, we can quickly switch to alternative space within 4 hours, and assist in submitting application materials to reduce container detention fees and port storage fees. In addition, for the end delivery of cross-border e-commerce goods, we can connect with the global overseas warehouse network to realize door-to-door full-link logistics services, and customers can track the cargo status in real time through the exclusive logistics system.
SophiaYears of service：7Customer Rating：5.0
Senior Customs AdvisorStart a Chat
For the tax section of import and export agency business, the core is compliance planning and risk isolation. The EU import VAT deferral policy was further relaxed in 2026. For goods exported to the EU region, import VAT deferral can be directly applied, no need to pay import value-added tax in advance, which effectively reduces the capital occupation cost of enterprises.
For cross-border related party transactions, contemporaneous documents shall be prepared in accordance with the latest BEPS 2.0 regulatory requirements to avoid the risk of base erosion. The export tax refund link shall ensure the consistency of four flows of contract, invoice, logistics and capital flow.
The agency service will assist in sorting out the full set of tax refund documents, complete the pre-declaration verification and formal declaration, and provide targeted solutions for cross-month declaration, tax correspondence and other issues. If the enterprise involves the withholding tax business of non-resident enterprises, we can assist in completing the filing and compliance declaration, and avoid tax risks throughout the process.
OliviaYears of service：5Customer Rating：5.0
Senior Customs AdvisorStart a Chat
For the foreign exchange payment and receipt compliance section of import and export agency business, the core is to match the latest cross-border payment regulatory requirements. In 2026, the CIPS RMB cross-border payment system has covered more than 120 countries and regions around the world, which can provide more efficient RMB cross-border settlement services and help enterprises avoid exchange difference losses.
For the foreign exchange payment and receipt needs of enterprises, we can assist in SWIFT message analysis and compliant operation of foreign exchange settlement and purchase, to ensure that every capital transaction meets the latest regulatory requirements of the State Administration of Foreign Exchange. If there is an abnormality in foreign exchange settlement and account balancing, it can be resolved within 24 hours by checking message information, adjusting declaration data and other methods. In addition, for the daily management of offshore accounts, we can provide compliant use guidance to avoid being identified as abnormal accounts and frozen due to improper operation.
DanielYears of service：8Customer Rating：5.0
Legal AdvisorStart a Chat
For the legal protection section of import and export agency business, the core is to avoid trade risks and protect cargo rights. For soft clauses of letters of credit in international trade, we can assist in reviewing the full set of letter of credit clauses and put forward targeted modification suggestions to avoid the risk of non-payment. In case of force majeure events, we can assist in drafting compliant force majeure notices to ensure that enterprises meet the exemption conditions agreed in the contract.
In addition, for legal documents such as cargo right transfer, letter of intent (LOI), exclusive agreement, we can provide professional review and drafting services to ensure that the legitimate rights and interests of enterprises are fully protected. For the recordation of intellectual property customs protection, we can assist in completing the recordation application, effectively preventing the entry and exit of infringing goods.
WilliamYears of service：10Customer Rating：5.0
International Logistics AdvisorStart a Chat
For the on-site inspection section of import and export agency business, the core is to deal with various practical problems of customs on-site inspection. When the goods are selected for inspection by customs, we will connect with the on-site inspection personnel at the first time to verify the authenticity and integrity of the seals, to ensure that the goods have not been privately opened or exchanged. For goods with abnormal machine inspection, we can assist in arranging compliant unpacking inspection, and cooperate with the inspection personnel to verify that the category and quantity of goods are fully consistent with the declaration information.
If inspection and appraisal are required, we can assist in selecting testing institutions with customs recognized qualifications, follow up the issuance process of the test report, and ensure that the test results meet the customs review standards. In addition, we can accurately interpret the various requirements of the inspection notice, assist enterprises in preparing subsequent rectification materials, and reduce the probability of triggering inspection risks again.
EllaYears of service：10Customer Rating：5.0
Senior Financial AdvisorStart a Chat
For the packaging service section of import and export agency business, the core is to ensure the physical safety and compliance of cargo transportation. For fragile beauty goods, customized moisture-proof buffer packaging solutions are required: first wrap the product body with pearl cotton, then put the product into an air column bag for fixation, finally put it into a corrugated carton with waterproof film, and paste fragile and upward labels on the outside.
For dangerous goods to be exported, a complete MSDS document shall be prepared in accordance with UN standards, and special containers meeting UN packaging requirements shall be selected to ensure that the packaging passes compliance tests such as drop and extrusion. In addition, the packaging scheme can be adjusted according to the transportation mode of the goods.
For example, air cargo needs to use lightweight packaging materials to reduce transportation costs, while sea cargo needs to strengthen moisture-proof and compression resistance. All packaging schemes will meet the latest packaging standards for international sea and air transport in 2026, ensuring that goods pass customs inspection smoothly.