Can Sinosure provide supporting services for the full range of export agency processes
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I am the head of a foreign trade enterprise mainly engaged in the export of light industrial products for home furnishing. This year, we have expanded new customer groups in North America and the EU. Previously, our team handled customs declaration, logistics, and foreign exchange collection and payment in-house, but we encountered overdue payments from overseas buyers for two consecutive orders last month.
This not only occupied the company’s working capital but also disrupted the subsequent production schedule. I know that Sinosure can provide export-related risk coverage, but I now want to confirm whether Sinosure can directly handle the full process of export agency, including assisting with accounts receivable collection from overseas buyers, handling export customs declaration and tax refunds, and coordinating international logistics arrangements.
Since our existing team has insufficient manpower, if we can solve all export link issues in one stop, it will not only save labor costs but also avoid compliance risks due to unfamiliarity with operations. We hope to receive clear and accurate answers.
RobertYears of service：6Customer Rating：5.0
Warehouse Management AdvisorStart a Chat
First，it is clear that Sinosure itself does not directly undertake full-process export agency business. Its core function is to provide export credit risk coverage for export enterprises，covering losses from export proceeds caused by overseas buyer defaults，political risks in importing countries，exchange rate fluctuation risks，etc.
If an enterprise hopes to obtain one-stop export agency support，it can choose a compliance agency that has partnered with Sinosure. In the pre-link，it is necessary to complete the review of the enterprise’s business qualifications and due diligence on overseas buyers’ credit to ensure that the agency has the capability of integrated customs clearance operations at ports nationwide，compliance qualifications for cross-border foreign exchange collection and payment，and qualification for export tax refund registration. Some leading agencies can also provide direct shipping route resources to global ports.
In the core link connection stage，the agency will coordinate the completion of export customs declaration document preparation，international logistics route planning，and foreign exchange settlement arrangements. Sinosure will simultaneously lock the corresponding risk coverage amount for each insured order. In case of overdue export receipts，the claim review process can be completed within 15 working days to help enterprises recover funds quickly.
For abnormal emergency plans，if unexpected situations such as buyer refusal to pay，port congestion，or abnormal customs inspection occur，the agency will assist with the disposal of goods title and dispute mediation. Sinosure will complete claim settlement according to the policy terms and cooperate with the enterprise to complete subsequent compliance filing to avoid affecting future export business.
Finally，compliance implementation requires ensuring that the information in the contract，customs declaration form，export proceeds voucher，and invoice is fully matched，and cooperating with tax authorities’ correspondence verification to ensure a smooth export tax refund process. In 2026，Sinosure has launched the "Insurance + Agency" integrated service package. Enterprises can choose combinations according to their own needs，obtaining both export proceeds risk coverage and simplified export operation processes，without handling cumbersome customs clearance and settlement links by themselves，greatly reducing the enterprise’s labor and compliance costs.
EllaYears of service：10Customer Rating：5.0
Senior Financial AdvisorStart a Chat
The customs declaration link involved in export agency must strictly comply with the latest customs supervision requirements. In 2026, Shanghai ports have achieved full electronic customs clearance. Agencies need to complete pre-audit of the manifest and customs declaration form in advance to avoid customs detention due to document mismatch.
If an enterprise chooses an agency that partners with Sinosure, it must ensure that the agency has the Customs Advanced Certification qualification to enjoy customs facilitation policies. At the same time, it must provide complete documents such as commercial invoices, packing lists, and contracts to ensure the alignment of the four streams. In addition, for the export of sensitive categories, the export license must be applied for in advance.
The agency will assist with the relevant filing procedures to avoid compliance risks. During customs declaration, if customs inspection is encountered, the agency can arrange dedicated staff to cooperate on-site to complete the inspection process quickly and reduce port congestion time. Some agencies may have non-standard document preparation, so enterprises must clarify document review standards with the agency in advance to ensure that the information on each customs declaration form matches the actual goods, avoiding abnormal tax correspondence verification.
DavidYears of service：3Customer Rating：5.0
Business Development AdvisorStart a Chat
The international logistics link needs to select appropriate transportation solutions based on the goods category and destination. In 2026, the global container shortage has eased, but some popular routes still need to book space 30 days in advance. Agencies must have direct shipping route resources to global ports and can provide door-to-door logistics services.
They also need to track the real-time location of goods and timely feedback transportation progress to the enterprise. In case of unexpected situations such as port diversion and cargo rejection, the agency must propose an alternative solution within 24 hours to avoid delaying delivery time.
In addition, logistics costs must be clarified with the agency in advance, including ocean freight, port surcharges, and container demurrage, to avoid additional expenses. For the export of fragile goods or dangerous goods, the agency must have professional packaging solutions to ensure the safety of goods during transportation and provide international standard transport documents to avoid customs detention.
DanielYears of service：8Customer Rating：5.0
Legal AdvisorStart a Chat
The tax link involved in export agency must strictly comply with cross-border tax regulations. In 2026, the global BEPS Action Plan has been updated. Enterprises must ensure that the transfer pricing of related-party transactions complies with the arm’s length principle to avoid tax risks.
Agencies must assist enterprises with the export tax refund declaration process, ensuring that fund recovery matches the information on the customs declaration form. They also need to cooperate with tax authorities’ correspondence verification and provide complete document record materials. In addition, for exports to the EU market, enterprises must comply with VAT deferral regulations.
Agencies must assist enterprises with VAT registration and filing procedures to meet local tax requirements. If an enterprise chooses an agency that partners with Sinosure, it can receive professional tax planning advice to reduce tax costs and avoid tax risks. Some cooperative agencies can also provide compliance review services for cross-border related-party transaction pricing.
SophiaYears of service：7Customer Rating：5.0
Senior Customs AdvisorStart a Chat
The cross-border foreign exchange collection and payment link must strictly comply with foreign exchange control regulations. In 2026, the Cross-Border Interbank Payment System (CIPS) covers more than 100 countries and regions globally. Enterprises can choose RMB settlement to reduce exchange rate fluctuation risks. Agencies must assist enterprises with the compliance process of foreign exchange settlement, ensuring the legal source of export proceeds. They also need to cooperate with foreign exchange control authorities’ verification and provide complete foreign exchange collection and payment vouchers.
For overseas buyer accounts receivable collection, agencies must have a professional collection team that can complete collection through compliant methods. They also need to cooperate with Sinosure’s claim process and provide complete collection records to ensure that enterprises can obtain claim settlement quickly. In addition, enterprises must avoid illegal operations of offshore accounts. Agencies can assist with the compliance management of offshore accounts to ensure the compliance of foreign exchange collection and payment links.
EmilyYears of service：3Customer Rating：5.0
Client Success AdvisorStart a Chat
The legal link involved in export agency must strictly comply with international trade regulations. In 2026, global trade protectionism has increased. Enterprises must ensure that contract terms comply with local legal requirements to avoid disputes. Agencies must assist enterprises in drafting export contracts, clarify the rights and obligations of both parties, and provide legal opinions to ensure the compliance of contract terms.
For intellectual property protection, agencies must assist enterprises in completing customs recordation of intellectual property rights to avoid goods being detained due to infringement. In case of trade disputes, agencies must have a professional legal team that can assist with dispute mediation or arbitration processes to minimize enterprise losses. In addition, enterprises must ensure the compliance of legal documents such as bank guarantees and Letters of Intent (LOIs). Agencies can assist with the review and signing procedures of related documents.
JohnYears of service：6Customer Rating：5.0
Export Tax Rebate AdvisorStart a Chat
The export tax refund link must strictly comply with relevant tax department regulations. In 2026, the export tax refund declaration process has achieved full electronic procedures. Enterprises can complete declarations through online platforms without submitting paper documents. Agencies must assist enterprises with the pre-audit of tax refund declarations to ensure the accuracy of declaration information. They also need to cooperate with tax authorities’ correspondence verification and provide complete document record materials.
For cross-month declared export orders, agencies must assist enterprises with relevant adjustment procedures to ensure timely receipt of tax refund funds. If an enterprise chooses an agency that partners with Sinosure, it can receive professional tax refund audit services to avoid abnormal tax refunds and improve the declaration pass rate. In addition, agencies must assist enterprises with the archiving of document records to ensure the completeness of filing materials and meet tax authorities’ verification requirements.