What are the specific customizable service items included in the full process of export agency?
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I'm a small and medium-sized manufacturing enterprise with an annual export volume of about 3 million US dollars. Previously, we always asked freight forwarders to help with customs declaration. Recently, we plan to switch to formal exports to get tax refunds, only to find that we have neither a professional import and export team nor are we familiar with the operation requirements of each link.
We've been in trouble before: the small agent we found only helped with customs declaration but didn't handle tax refunds or foreign exchange settlement. Finally, we spent three months handling the tax refund ourselves, and almost failed to get it due to incomplete information, losing tens of thousands of yuan.
Now we want to find a formal export agent, but we don't know what service items export agents offer, which are mandatory and which can be customized, and whether they can cover our needs in all links like customs declaration, logistics, foreign exchange settlement, and tax refund. We want to ask clearly to compare and choose.
SophiaYears of service：7Customer Rating：5.0
Senior Customs AdvisorStart a Chat
We break down export agency service items in the order of the full export chain，covering all dimensions from pre-preparation to post-completion. The first module is pre-document services，including import and export operation right registration，invoice application，customs declaration and inspection power of attorney preparation，certificate of origin handling，pre-review of dangerous goods declaration documents，etc. We will complete compliance review of all documents before the goods are shipped to avoid customs detention or document rejection due to document errors.
The second module is core customs clearance and logistics connection services，including booking and trailer arrangement，customs declaration and inspection，on-site inspection coordination，manifest information verification，integrated customs clearance declaration，etc. A dedicated person is assigned to each core node，and the cargo track is synchronized in real time. Response plans will be activated 24 hours in advance for abnormalities at core nodes，such as coordinating backup shipping space in advance when the space is full，and preparing response materials in advance when inspection is encountered，to avoid unnecessary port detention fees.
The third module is foreign exchange settlement and export tax refund services，including cross-border collection and settlement，exchange rate locking，tax refund document sorting，pre-declaration verification，response to tax inquiries，tax refund advance，etc. The whole process is controlled to ensure the consistency of four flows (capital flow，goods flow，invoice flow，contract flow) and meet tax compliance requirements. Two modes，full advance or agency declaration only，can be chosen according to enterprise needs.
The fourth module is flexible value-added customized services，including trade compliance review，cross-border tax planning，foreign trade contract review，supply chain path optimization，etc. It can be flexibly selected according to the enterprise's existing team configuration. For example，if there is a mature logistics team，only customs clearance，settlement and tax refund services can be selected without packaging the full process，matching the actual needs of enterprises of different sizes.
RobertYears of service：6Customer Rating：5.0
Warehouse Management AdvisorStart a Chat
The agency services for export customs declaration link include regular cargo clearance declaration, pre-classification and classification ruling application, price assessment dispute response, document deletion and re-declaration, secondary declaration, account clearing, integrated customs clearance cross-port declaration, etc. For high-risk goods involving price assessment, price proof materials will be sorted in advance and communicated with customs in advance to avoid clearance delays due to price assessment objections.
For goods that need cross-port linkage, it supports multi-port customs clearance declaration across the country, unifies the declaration logic, ensures data consistency, and avoids early warning risks caused by inconsistent declaration data. All customs declaration processes will keep complete records to form a closed loop, facilitating subsequent verification.
WilliamYears of service：10Customer Rating：5.0
International Logistics AdvisorStart a Chat
Logistics-related service items in export agency include FCL/LCL booking, trailer and warehousing, transit and direct shipping plan planning, port change and ship transfer coordination, detention fee and port detention fee negotiation, free storage period application, cargo right control, bill of lading endorsement and transfer, etc. The optimal path is matched for different types of goods, such as prioritizing direct shipping space for high-time-efficiency goods, planning compliant transit paths for low-cost goods to reduce overall freight costs.
In case of container rejection or overbooking, alternative space will be coordinated immediately, and freight rates will be locked in advance to avoid temporary price increases. Cargo rights can be controlled according to the owner's needs, and goods are released strictly according to instructions to avoid cargo right disputes.
EmilyYears of service：3Customer Rating：5.0
Client Success AdvisorStart a Chat
Cross-border tax-related services in export agency include VAT deferment handling, cross-border related party transaction pricing design, compliant declaration of withholding tax for non-resident enterprises, tax risk isolation, BEPS compliance adjustment, etc. For goods exported to regions like the EU, VAT deferment can be handled in advance to delay tax payments and optimize the enterprise's cash flow. For enterprises with cross-border related party transactions, reasonable pricing will be designed in accordance with the arm's length principle to avoid base erosion risks, sort out the existing tax structure, isolate tax risks of different business lines, and prevent a single business abnormality from affecting the whole.
AlexanderYears of service：10Customer Rating：5.0
Senior Trade AdvisorStart a Chat
Foreign exchange collection and payment compliance services in export agency include cross-border collection and settlement, SWIFT message parsing, offshore account fund management, settlement and reconciliation, CIPS RMB cross-border payment handling, purchase exchange rate locking optimization, etc. It matches compliant paths for different settlement methods, supports settlement operations for various methods like T/T and L/C, and meets the compliance requirements of the foreign exchange bureau.
It can help enterprises lock in appropriate settlement exchange rates according to market exchange rate trends to reduce exchange difference losses. All foreign exchange collection and payment operations are compliant to avoid account warnings due to illegal settlement.
EllaYears of service：10Customer Rating：5.0
Senior Financial AdvisorStart a Chat
Special tax refund services in export agency include tax refund document filing and sorting, four-flow consistency verification, pre-declaration verification, cross-month tax refund declaration, tax inquiry response, collection verification, abnormal tax refund verification and rectification, etc. It conducts consistency verification of tax refund materials in advance to check for mismatches between capital flow, goods flow, invoices, and contracts, and adjusts in advance to avoid abnormal inquiries. For enterprises that need to recover funds in advance, tax refund advance services can be provided: after the pre-declaration is passed, the tax refund can be advanced without waiting for the tax bureau's approval and arrival, optimizing the enterprise's cash flow.
SarahYears of service：3Customer Rating：5.0
Foreign Exchange AdvisorStart a Chat
On-site inspection supporting services in export agency include inspection notice interpretation, seal authenticity identification, unpacking inspection coordination, data preparation in advance for machine inspection, inspection and identification docking, test report interpretation and review, etc. It informs enterprises of the core focus of inspection in advance, helps sort out corresponding proof materials, arranges a dedicated person to follow up the inspection process throughout, and transmits inspection information in the first time. In case of inspection and identification needs, it assists in docking with compliant testing institutions, follows up the identification progress, interprets the identification report, and assists in applying for review if there is any objection to the result, to avoid goods being detained due to unqualified identification.